Privacy Policy — Nova Furniture
Last updated: 26 October 2026
Nova Furniture (“we”, “us”, “our”) operates novafurniturepk.com, an online furniture store based in Lahore, Pakistan. This Privacy Policy explains what information we collect when you visit our website or place an order, and how we use it.
Information We Collect
- Information you provide: When you place an order, create an account, contact us, or request a custom furniture package, we collect your name, phone number, email address, delivery address, and order details.
- Order and payment information: Payments are processed through secure third-party payment processors. We do not store your full card or bank details on our servers.
- Automatically collected information: When you browse our website, we may collect device and usage information such as your browser type, pages visited, and approximate location, through cookies and similar technologies.
- Cookies: Our website uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features (such as the cart and checkout) may not work properly without them.
How We Use Your Information
- To process, deliver, and support your orders, including custom orders.
- To respond to your questions and customer-service requests.
- To improve our website, products, and services.
- To send order updates and, only if you have agreed, offers or news about our products.
Sharing Your Information
We share your information only as needed to run the store: with delivery partners to fulfil your orders, with payment processors to handle payments, and with service providers who help operate the website. We do not sell your personal information to third parties.
Data Retention
We keep order records for as long as needed for accounting, warranty, and customer-service purposes, and delete or anonymise personal data when it is no longer needed.
Your Rights
You may ask us to access, correct, or delete your personal information, or to stop marketing messages, by contacting us through the details below. We will respond within a reasonable time.
Children’s Privacy
Our website is not directed at children, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Policy from time to time. The latest version will always be published on this page, with the date shown above.
Contact Us
If you have any questions about this Policy, contact us through our Contact page or call our customer service line at +92 327 7861818.