At Nova Furniture PK, we value our customers and want to ensure a smooth shopping experience.
Please read our Refund Policy carefully before making a purchase.
1. Eligibility for Refunds
- Refunds are only applicable on items purchased directly from our official website.
- To be eligible, the item must be unused, in its original packaging, and returned within 7 days of delivery.
- Customized, clearance, or sale items are non-refundable.
2. Refund Process
- To initiate a refund, please contact us at info@novafurniturepk.com or call 03217641206 with your order details.
- Once your return is approved, we will guide you on how to send the product back.
- After inspection, if the item meets our refund conditions, a refund will be processed within 7–14 working days.
3. Non-Refundable Situations
- Products damaged due to misuse, negligence, or improper handling.
- Items returned without prior approval.
- Furniture damaged after delivery due to customer handling.
4. Exchange Option
Instead of a refund, you may choose an exchange for another product of equal or higher value (price difference will apply).
5. Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the product received was incorrect or defective.
- In case of a company error, Nova Furniture PK will bear all return/exchange shipping costs.
6. Contact Us
For any questions regarding our Refund Policy, please contact:
📧 Email: info@novafurniturepk.com
📞 Phone: 03217641206